Terms of Service
Service provider: Michał Pielak, trading as MIKTEL Michał Pielak, NIP (Polish Tax ID) 6782805234, ul. Wspólna 2, 32-061 Rybna, Poland (hereinafter: the “Provider”).
§1 General provisions
- These terms set out the rules for providing passenger transport services by the Provider through the dowieziemycie.pl service, including booking, payment, cancellation and complaint procedures.
- Any individual who books a ride through dowieziemycie.pl may be a Customer.
- The Provider can be contacted via the details listed on the dowieziemycie.pl Contact page.
§2 Scope of the service
- The Provider carries passengers on the route and at the time specified by the Customer at booking, using the vehicle indicated in the offer.
- The number of passengers and any extra luggage must be declared at booking — the Provider may refuse the ride or offer a different vehicle if the actual number of passengers/luggage exceeds what was declared.
§3 Booking
- Bookings are made via the form on the dowieziemycie.pl website, providing the pickup address, destination, ride time and phone number.
- A booking requires confirmation by the Provider (dispatcher), who sets the final price and the deposit amount. The Customer is notified of the confirmation by SMS and/or email.
- A booking becomes binding once the deposit is paid within the deadline stated in the confirmation — failure to pay in time automatically cancels the booking and releases the time slot.
§4 Prices and payments
- All prices shown on dowieziemycie.pl are gross prices (they include 23% VAT). On request, the Provider will state the net amount and the VAT amount separately.
- Confirming a booking requires paying a deposit in the amount set by the Provider (typically around 30% of the ride price, always stated in the booking confirmation). The remaining balance is payable to the driver on the day of the ride, unless otherwise agreed.
- The deposit is paid online via the payment processor Stripe — available methods are card payment and BLIK. The Provider does not store the Customer's card details — these are processed solely by Stripe.
§5 Cancellation and deposit refunds
- The Customer may cancel a booking free of charge and receive a full deposit refund if the cancellation is made no later than 24 hours before the scheduled ride time.
- Cancelling less than 24 hours before the ride, or failing to show up at the agreed place and time without prior cancellation, forfeits the deposit.
- Regardless of the above, the Customer has a one-time right to reschedule the ride without losing the deposit, provided this is requested with reasonable notice and the new time is accepted by the Provider (subject to driver availability).
- Deposit refunds are made via the same payment method used for the original payment, within 14 business days.
§6 Right of withdrawal
Under Polish consumer law (Art. 38(12) of the Act of 30 May 2014 on Consumer Rights), the statutory right of withdrawal from a distance contract does not apply to passenger transport services where the contract specifies a fixed day or period for performing the service — which is the case for every booking made through dowieziemycie.pl. Cancellation is governed solely by §5 of these terms.
§7 Complaints
- Complaints about a completed ride may be submitted via the contact details listed on dowieziemycie.pl, within 14 days of the ride.
- The Provider will respond to a complaint within 14 days of receiving it.
§8 Personal data
The Provider is the controller of the Customer's personal data. Data is processed to fulfil bookings and payments, and is shared with the payment processor Stripe and the SMS provider to the extent necessary to deliver the service. Detailed data-processing rules will be set out in a separate privacy policy.
§9 Final provisions
- Matters not covered by these terms are governed by Polish law, including the Civil Code and the Act on Consumer Rights.
- The Provider reserves the right to amend these terms — changes do not affect bookings confirmed before the changes take effect.